Team Focus on Fit is dedicated to filling your orders promptly and accurately. We know that you are excited about getting started with your workout program. We have all been there and hope that your experience with focusonfit.com is a great one.
Our contact information
By email: dixie@focusonfit.com
By standard mail:
Team Focus On Fit
1712 Mercer Way
Savannah TX. 76227
By phone:
Toll Free
(888) 728-2735 (8am-7pm PST)
Dallas, TX Local (817) 896-9053
admin@focusonfit.com
By email: dixie@focusonfit.com
By standard mail:
Team Focus On Fit
1712 Mercer Way
Savannah TX. 76227
By phone:
Toll Free
(888) 728-2735 (8am-7pm PST)
Dallas, TX Local (817) 896-9053
admin@focusonfit.com
Focus On Fit™ FAQ
How can I check the status of an order?
You can call Customer Service at (817) 896-9053 to check your order status. Please leave a message with the order number given to you from your Focus On Fit confirmation email. If you did not receive an email from Focus On Fit, be sure to check your bulk mail folder. Or you can email us at focusonfit.com. Typically, if you provided an email address with your order, a shipment confirmation email will be sent to the email address you provided. Please be sure to check your bulk or junk mail folder if you did not receive a shipment confirmation and feel as though you should.
How can I pay for my order?
Orders from store.focusonfit.com may be placed using a major credit card. We currently accept Visa, MasterCard, Discover, and American Express. Debit cards may also be used as long as the card has the Visa or MasterCard logo on the front. We also accept Paypal with "E-Check".
What is a Coach?
A Coach is an independent Beachbody business representative who has taken a proactive role in helping people reach their health, fitness, and financial goals.
Where can I find advice on fitness, nutrition and using Beachbody products?
If you're not already a member, sign up for the Team Beachbody Club! You'll get a customized meal plan, VIP access to celebrity trainers, interactive diet and fitness tools, exclusive discounts and much more! Sign Up Now
We also have FREE online tools available at Million Dollar Body such as Message Boards, Live Chat and WOWY!®, our virtual gym, where you can track your progress and connect with others to help keep you going towards your fitness goals. Sign up Now for FREE Tools and Coach
On the Message Boards you can ask questions and share your thoughts on anything related to our products and services. Our staff of Fitness Advisors will post their answers your fitness and nutrition questions in the fitness and nutrition forums. Our Message Board members do more than just give advice—their support and common experiences make them true friends to each other.
And, of course, your Coach is always there to help you every step of the way.
How do I become a Coach?
Click HERE to become a Coach and an Independent Business owner. There are a couple of quick forms to fill out—you will need your credit card number and social security number—before you enter a wizard to set up your online office.
How are your products shipped?
Most of our products are shipped via UPS. If you elected rush shipping via UPS 2nd Day (not available for PO Boxes) your delivery time is about 4–5 business days. If you selected Ground shipping, your order will arrive in about 5–7 days, via UPS. Standard UPS Shipping may take up to 6-10 days.
If you ordered with a P.O. Box as your shipping address, your order will be sent by DHL Smartmail and delivered by U.S. Mail. It will take about 5–7 days for delivery. NOTE: P90X Chin Up Bars will not be shipped to P.O. Boxes so please leave a street address if you are ordering a Pull Up Bar.
Why is my order delayed?
We apologize if your package has not arrived when expected.
The majority of our orders do deliver within the 5–7 business day guarantee, however sometimes there are circumstances beyond our control that can cause delays in processing and shipping, such as major power outages or adverse weather conditions.
All orders made to be shipped within the US State lines will receive a confirmation email followed shortly by an email with Tracking # from ups.com.
Thanks for your patience and understanding. We're certain that you'll enjoy your program and we are hopeful that you will share your success with us!
Why haven't I gotten my order confirmation, shipping confirmation, customer service or newsletter emails?
Spam filtering software may be installed on your computer or used by your email provider or Internet service provider. To ensure that you receive our emails and our responses to your inquiries, do one of the following:
Add the focusonfit.com domain to your email safe list.
If your settings do not allow you to add email addresses to a safe list, use the Help section or contact your email/Internet provider's Customer Support to research your configuration options.
Disable your email filtering SPAM software on your computer.
Check your junk, bulk or spam folder if you feel you are missing an email from Focus On Fit. If you did not receive your Focus On Fit confirmation email then please send an email to rob@focusonfit.com with your Name and order date and the email will be resent.
How can I get my order or item reshipped in the event of a damaged or missing package?
We will be happy to track your package and issue a reshipment if it is discovered that the package was lost in transit or if it arrived damaged. Just contact us by phone or email with your Order #.
I ordered a video from FocusOnFit.com, but it says Beachbody on it. Why?
Most of the products we sell at Team Focus On Fit are made by Beachbody. These products often have Beachbody labels on them.
Can I cancel my order?
Yes, but only before it is processed. Because we try to get your products to you as soon as possible, there is limited time for you to cancel. If you made your purchase on our Web site, you must cancel right away. Call us and leave your name and the item that you just ordered.
If we are not able to cancel your order when you call, it's okay! You still have the money-back guarantee and can email us for return instructions.
How do I return my order? What is the return address for your products?
We hope you will not find any reason to return your products, but if you do, we back all of our products with a 30-day money-back guarantee.
Money-back guarantees start at the date of delivery. Returns must be postmarked within money back guarantee period, so email us within that time period for a return authorization number (RA #) and instructions. Remember that while the cost of product is refundable, shipping and handling is not.
RETURN INSTRUCTIONS (please read carefully):
1. Email us for an RA# at rob@focusonfit.com. You will write your RA# on your packing slip.
2. Circle the items you're returning on your packing slip.
3. Box the items you're returning with this packing slip, and attach a mailing label to the box.
4. Return the box using any carrier you wish (US Mail, UPS, Fed Ex, etc.) Return postage is your responsibility. Our returns address is:
Focus On Fit Returns
(Place RA # Here)
1712 Mercer Way
Savannah, Texas 76227
5. We recommend you insure the package and retain your receipt or tracking number for your records. Focus On Fit is not responsible for lost packages.
6. We process all returns within 7 days of receipt of merchandise. Please allow 30 days to see the refund on your monthly credit card statement.
7. Late returns, returns without an RA#, refused deliveries, return-to-sender and cash-on-deliveries (CODs) are not accepted.
Shipping Information:
All orders are confirmed and processed within 24-36 hours.
05/01/08
FocusOnFit.com
Our Commitment To Your Privacy
Your privacy is important to us. To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.
What Information Is Collected:
As part of the order process, the following information is collected from shoppers:
Name Shipping/Billing Address Email address
How That Information Is Used:
This information is used to purchase and ship your product to you as quick as possible without any hang-ups. Your information will not be used for any other purpose than that of shipping.
Our Commitment To The Security of Your Data
Your information will never be shared or sold outside of focus on fit.
Contact Us
Email admin@focusonfit.com with any questions. You will receive a response within 48 hours.
How can I check the status of an order?
You can call Customer Service at (817) 896-9053 to check your order status. Please leave a message with the order number given to you from your Focus On Fit confirmation email. If you did not receive an email from Focus On Fit, be sure to check your bulk mail folder. Or you can email us at focusonfit.com. Typically, if you provided an email address with your order, a shipment confirmation email will be sent to the email address you provided. Please be sure to check your bulk or junk mail folder if you did not receive a shipment confirmation and feel as though you should.
How can I pay for my order?
Orders from store.focusonfit.com may be placed using a major credit card. We currently accept Visa, MasterCard, Discover, and American Express. Debit cards may also be used as long as the card has the Visa or MasterCard logo on the front. We also accept Paypal with "E-Check".
What is a Coach?
A Coach is an independent Beachbody business representative who has taken a proactive role in helping people reach their health, fitness, and financial goals.
Where can I find advice on fitness, nutrition and using Beachbody products?
If you're not already a member, sign up for the Team Beachbody Club! You'll get a customized meal plan, VIP access to celebrity trainers, interactive diet and fitness tools, exclusive discounts and much more! Sign Up Now
We also have FREE online tools available at Million Dollar Body such as Message Boards, Live Chat and WOWY!®, our virtual gym, where you can track your progress and connect with others to help keep you going towards your fitness goals. Sign up Now for FREE Tools and Coach
On the Message Boards you can ask questions and share your thoughts on anything related to our products and services. Our staff of Fitness Advisors will post their answers your fitness and nutrition questions in the fitness and nutrition forums. Our Message Board members do more than just give advice—their support and common experiences make them true friends to each other.
And, of course, your Coach is always there to help you every step of the way.
How do I become a Coach?
Click HERE to become a Coach and an Independent Business owner. There are a couple of quick forms to fill out—you will need your credit card number and social security number—before you enter a wizard to set up your online office.
How are your products shipped?
Most of our products are shipped via UPS. If you elected rush shipping via UPS 2nd Day (not available for PO Boxes) your delivery time is about 4–5 business days. If you selected Ground shipping, your order will arrive in about 5–7 days, via UPS. Standard UPS Shipping may take up to 6-10 days.
If you ordered with a P.O. Box as your shipping address, your order will be sent by DHL Smartmail and delivered by U.S. Mail. It will take about 5–7 days for delivery. NOTE: P90X Chin Up Bars will not be shipped to P.O. Boxes so please leave a street address if you are ordering a Pull Up Bar.
Why is my order delayed?
We apologize if your package has not arrived when expected.
The majority of our orders do deliver within the 5–7 business day guarantee, however sometimes there are circumstances beyond our control that can cause delays in processing and shipping, such as major power outages or adverse weather conditions.
All orders made to be shipped within the US State lines will receive a confirmation email followed shortly by an email with Tracking # from ups.com.
Thanks for your patience and understanding. We're certain that you'll enjoy your program and we are hopeful that you will share your success with us!
Why haven't I gotten my order confirmation, shipping confirmation, customer service or newsletter emails?
Spam filtering software may be installed on your computer or used by your email provider or Internet service provider. To ensure that you receive our emails and our responses to your inquiries, do one of the following:
Add the focusonfit.com domain to your email safe list.
If your settings do not allow you to add email addresses to a safe list, use the Help section or contact your email/Internet provider's Customer Support to research your configuration options.
Disable your email filtering SPAM software on your computer.
Check your junk, bulk or spam folder if you feel you are missing an email from Focus On Fit. If you did not receive your Focus On Fit confirmation email then please send an email to rob@focusonfit.com with your Name and order date and the email will be resent.
How can I get my order or item reshipped in the event of a damaged or missing package?
We will be happy to track your package and issue a reshipment if it is discovered that the package was lost in transit or if it arrived damaged. Just contact us by phone or email with your Order #.
I ordered a video from FocusOnFit.com, but it says Beachbody on it. Why?
Most of the products we sell at Team Focus On Fit are made by Beachbody. These products often have Beachbody labels on them.
Can I cancel my order?
Yes, but only before it is processed. Because we try to get your products to you as soon as possible, there is limited time for you to cancel. If you made your purchase on our Web site, you must cancel right away. Call us and leave your name and the item that you just ordered.
If we are not able to cancel your order when you call, it's okay! You still have the money-back guarantee and can email us for return instructions.
How do I return my order? What is the return address for your products?
We hope you will not find any reason to return your products, but if you do, we back all of our products with a 30-day money-back guarantee.
Money-back guarantees start at the date of delivery. Returns must be postmarked within money back guarantee period, so email us within that time period for a return authorization number (RA #) and instructions. Remember that while the cost of product is refundable, shipping and handling is not.
RETURN INSTRUCTIONS (please read carefully):
1. Email us for an RA# at rob@focusonfit.com. You will write your RA# on your packing slip.
2. Circle the items you're returning on your packing slip.
3. Box the items you're returning with this packing slip, and attach a mailing label to the box.
4. Return the box using any carrier you wish (US Mail, UPS, Fed Ex, etc.) Return postage is your responsibility. Our returns address is:
Focus On Fit Returns
(Place RA # Here)
1712 Mercer Way
Savannah, Texas 76227
5. We recommend you insure the package and retain your receipt or tracking number for your records. Focus On Fit is not responsible for lost packages.
6. We process all returns within 7 days of receipt of merchandise. Please allow 30 days to see the refund on your monthly credit card statement.
7. Late returns, returns without an RA#, refused deliveries, return-to-sender and cash-on-deliveries (CODs) are not accepted.
Shipping Information:
All orders are confirmed and processed within 24-36 hours.
05/01/08
FocusOnFit.com
Our Commitment To Your Privacy
Your privacy is important to us. To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.
What Information Is Collected:
As part of the order process, the following information is collected from shoppers:
Name Shipping/Billing Address Email address
How That Information Is Used:
This information is used to purchase and ship your product to you as quick as possible without any hang-ups. Your information will not be used for any other purpose than that of shipping.
Our Commitment To The Security of Your Data
Your information will never be shared or sold outside of focus on fit.
Contact Us
Email admin@focusonfit.com with any questions. You will receive a response within 48 hours.
Be sure to save FocusOnFit to your favorites list and return often for special deals and new products! Also, if you have a desire to "earn while you burn", be sure to contact rob@focusonfit.com for details.
